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Return & Refund Policy

Domestic orders placed online:

We offer free exchanges and easy returns if you are not completely happy with your purchase. All returns and exchanges must be postmarked within 10 days of initial delivery. You have the option of exchange, store credit, or return for refund to original form of payment.

Please note that original shipping charges are non-refundable.

Returned merchandise must be free from wear, stains, odor or any condition that would prevent the item from being sold as new. Items must have the original tags and packaging.

To return merchandise, please email with your order number and reason for return. You will then be issued a return label. Once the merchandise has been returned and inspected, you will then receive the refund if all criteria is met.

For exchanges, please email with your order number and what you would like in place of the item you have already purchased. We will then send you a return label. Once the returned item is received and inspected, we will then send the exchanged item.


International Returns
International orders may be returned to the address below using any method of your choice, at your expense. We recommend using a traceable and insured service, as Gao is not responsible for items lost in transit.


If an item is returned after the 10 day mark, you will receive a store credit.


*All items on sale or discounted are final sale and may not be exchanged or returned.

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